9/9/2023 0 Comments Steam refund window![]() ![]() They’d be one in the same in every lexicon on the planet if it were humanly possible. If your refund request is denied, you can try to have your request reviewed by another Valve employee.įor more details on the process, and info on Steam’s specific refund policies, see Valve’s FAQ and their page for basic refund questions. If your refund is approved, just note it can take 7 days for the funds to appear in your account. Instances like Cyberpunk 2077 are a great case study, but it’s far from the only one. It’s not a guaranteed success, but plenty of people have gotten a Steam refund in high-profile circumstances, especially if most of that playtime was spent troubleshooting the game and trying to improve its performance. It’s also worth noting that you can still go through the support page and get a Steam refund if you’ve played it for more than 2 hours. Valve’s policy also doesn’t permit refunds on “video content”, which means things like the Ghost in the Shell movie or the RWBY series. Getting a VAC ban - Valve’s anti-cheat protocol for games like Counter-Strike and Dota 2 - will remove your ability to refund purchases for the game you were banned from. There are some genuine reasons why you might not be able to refund a game. Steam will also refund games if it went on sale shortly after you bought it, according to their official policy. The standard 14-day/two-hour refund period also applies, starting on the game’s release date,” Steam’s policy says. “When you pre-purchase a title on Steam (and have paid for the title in advance), you can request a refund at any time prior to release of that title. You can use this same process to get a refund on any preordered games too. Once you’re on the refund select page, Steam will then let you choose whether you want the refund to go into your Steam Wallet, or through your original purchase provider (PayPal, credit card etc.)įrom there, you can also provide more details about the specific reason why you want a refund. (If you pick gameplay or technical issue, Steam will try to drill down further to get more information about the issue you’re having before offering a refund.) Where this is varies depending on what you click: if you select “It’s not what I expected”, it’ll be on the next page. As you work through the menus, you’ll eventually come to the “ I’d like to request a refund” option. Whatever option you pick, Steam will then have another set of dialog prompts. (Don’t worry: Synthetik is actually great. Here’s an example from a game I’ve purchased recently: Some include “It’s not what I expected”, “Gameplay or technical issue”, “DLC or bonus content is missing”. Once selected, Steam will give you a series of options asking what your problem is. ![]() From there, you can pick the game/purchase you want to refund. If not, you can click on Games, Software, etc. or A Purchase. ![]() If the game you want to refund is one of the last four games played, it will appear in the options on the screen. Once you’re logged in via the browser, or you’re on the Steam Support page through the client, you’ll see a question: “What do you need help with?” Go to and login to your Steam account when prompted. You might have to grab your phone for a Steam Guard code here if you have 2-factor authentication enabled. You can also do this through the Steam client by selecting the Help button at the top of the Steam window, then selecting Steam Support, which will take you to the same page. ( See the most recent example.)īut to lodge a refund request, you need to go through Steam support first. Steam’s automatic refunds are available for any game that has been played less than 2 hours, or if you have owned the game for less than 14 days. This isn’t the full extent of what refunds you can get, of course: Australian Consumer Law provides strong protections for any games that don’t work as advertised, ensuring refunds if a game has a major faults that would have stopped you from buying the title if you’d known beforehand. How to get a refund on Steam Image: Valve And in those cases, if you’ve bought the game through Steam you’ll be able to exercise its automatic refunds policy. Still, there may be a case where a game doesn’t run quite as advertised. ![]() (In truth, Steam had implemented refunds before the case had ended, and the policy was likely an inevitability thanks to other territories, like the European Union’s Right of Withdrawal law.) Steam refunds are a big deal in Australia, primarily because we like to think our corporate regulators were hugely responsible. It has been retimed as a weekend read because it is still useful information to know. This story first ran on Kotaku Australia on July 14, 2021. ![]()
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